Nothing is more important to us than receiving positive feedback from satisfied customers.
At this stage we think we have a pretty admirable track record based on what our customers have to say.
We aim to exceed expectations for quality and service - on each and every build.
Incredible experience so far. Don't risk going without anyone else.
I have just started my build with NHS and the slab has been poured.
The sales staff (Karan and Flor) were super patient and helpful during planning of my custom build and deserve a separate 5-star review on their own. I had a lot of questions, requests and revisions throughout the whole process and ended up being a very difficult customer but they never waivered from their excellent service.
Just started building and the slab has been poured. I got Darbecca to be my private inspector as I heard they are very pedantic and harsh. First pre-pour inspection has gone very well and Darbecca even praised NHS for having "a very good team on this slab. A credit to all involved".
If the home continues in this fashion I will be very happy. Congratulations New Home Shop.
Magnificent Experience An Extremely Helpful and Reliable Builder Value for Money Great Service and Quality
New Home Shop has provided a 10 out of 10 service for me from start to end of the building progress and after sales service. There was 100% accuracy for everything they quoted and updates - Not a single surprise!
If and whenever you have a question they respond and help. The sales person was Edmund Ding he provided a really great quotation and service and I am happy with the quotation as the price was fair and I get good quality goods. The Admin Team are champions provided me with every single update throughout the whole building and there was never a wrong update! The house was built smoothly on time with no surprise and delays. No hidden costs! The house was completed and it was really good quality only very minimal defects and Daniel the supervisor attended to these very helpful even till after hand over when there was a small issue that my tenant raise about a flicking light in the kitchen rangewood he came and fix it. Very Happy with the whole experience thus I have just signed up with them for my second house! Recommended my friend to build with them too and he is happy with the price and service todate.
Helpful and Great HOME builders.
I decided to go with NHS for my first home. I had heard of their great customer service, communication, during the pre, mid and post construction. Flor was great agent and explain to me and my family the whole process of building my first home. Valissa and Flor, have been great communicating to me the whole build, they would answer all my questions and even my silly questions, they got back to me quickly every time I emailed them.
The colour selections was made easy by the experience and expert inside into selecting the right colours for the inside and outside of my house, by the stuff at NHS. I hope to deal with them in the future for future investment house and work with this wonderful, experience, attentive and helpful New Home Shop stuff. Thank You Flor for every things you have done for me and my family.
Helpful and Satisfactory Customer Service!
When my husband and I decided it's time to build our first home, we commenced searching for home designs and builders. After looking through a number of house designs with no house floorplan that meet our needs. I decided to search online for a floorplan, which was how I got to know about NHS as they have a floorplan that meet our needs. Meeting Flor is about all we could ask for in an Agent. She is prompt, polite, accommodating and attentive to all our conversations. She patiently went through the home design and other processes involved in finalising the contract. She took time to explain every detail and particularly shared her personal experience with us, which helped us greatly. Flor has got great interpersonal relation skills, and a commendable industry experience, which made the whole process easy without breaking a sweat.
Thanks to Flor, we have concluded the building contract and are really excited to commence our home building journey with New Home Shop.
Looking forward to a sustained satisfaction and positive experience all through the building process to handover and beyond. Thanks Flora!
Wow what a service !
What an absolute pleasure and stress free adventure I have had since meeting Edmund Ding. He was honest and provided me with genuine care. He dedicated time outside of business hours to ensure I was up to date with planning and building process. Most importantly ive already begun planning my second home with them !
Thank you to the whole team for always keeping me up to date on the status of my build and planning.
Bigger building companies wont get you the service that new home shop provides.
Couldn’t ask for better help as first home buyers!
My partner and I are first home buyers and we have been researching for months, very confused we made little traction.. until we met Ivan! Ivan has been amazingly accommodating and has made the whole process so easy, we have spoken to many of builders and we would not have started the process by now if it weren’t for him.
Ivan’s wealth of industry knowledge, his shared personal experience with building/buying, willingness to go above and beyond and his relaxed nature have made the experience so far an absolute pleasure!
Thanks to Ivan we have just secured land and are very excited to begin our building journey with New Home Shop.
Excellent Customer Service
Supret very helpful with our journey for the customisation of our house with all request adhered to promptly and in s timely manner. Supret was very through, informative and communicated remarkably through out the whole process. Supret went over and beyond to assist. Her customer service excellent and beyond expectation.
So far so good
We are so far happy with the process although our only issue was that valuation from the bank was lower than the prize of the build but NHS gave us a bit of a discount at the end, thanks for the effort of Supret. We are hoping that we will be happy at the end and outcome of the build.
Communication about the building stages is great. Thank you
Amazing builder with excellent staff!
From the get go, New home shop have been very easy to deal with. Supret has been prompt & effective in communication & given me updates at each stage. No matter who I have spoken to in the company, they have all been hard working and thorough with great care and detail
Marvin and Daisy
Highest Accolade for NHS Team
Our build experience with our investment property was a roller coaster ride. Our previous builder has declared bankruptcy and leave us in nowhere. But New Home Shop came to the rescue and help us from day 1 of the build process. They extended help and go over and beyond to achieved our goal of having our first investment property.
We enjoyed our experience with New Home Shop. It was easy to talked to them and very friendly. All staff were very accommodating, very professional. Excellent service and the willingness to help. A big thank you for all the hard work you guys did. :)
Special thanks to Matt Nesci and David Veljanovsk for supporting us in this build journey. You guys are the best!!!
NHS is making my dreams come true!
I am only at the design and contract stage but I just can't believe how lucky I am to have found this builder
Throughout the whole process, each member of the team we dealt with were amazing Especially Supret So helpful in the design process thinking of things we wouldn’t have thought of but now can’t live without! Can confidently say we had the best building supervisor Daniel who we will forever be thankful for. The finished product is beautiful. We had a budget and the team were able to create a house that exceeded our expectations. We were updated each week with the plans and kept in the loop for set backs. Would build again with NHS.
Fantastic worked and highly recommended
I had the best experience And very happy with NHS team, Offering an excellent customer service . Thanks Pauline , Leah for giving me updates on financial aspect and building progress, and Valissa for always making it so easy and for all the reassurances in the construction my new home from the beginning to the end. I appreciate all support in special from Flor.
Best regards and strongly recommended
Fantastic building experience from beginning to end!
It was a great experience dealing with NHS from beginning to end of construction. Everyone in the team is always ready to answer queries and patient to explain each building stage and the process itself. Did not have any major issues. Minor issues were dealt straight away by the site supervisor, shout out to Daniel Jackson for the job well done! To the admin staff, Pauline and Leah for giving me updates on financial aspect and building progress. And of course to Valissa for always making it so easy and for all the reassurances that made me and my wife feel secured with NHS. What a fantastic team! Highly recommended!
Could not be more satisfied with NHS!!
Thank you to the entire NHS Team. As a first home owner the team provided in depth information and time dedicated to ensure I am 100% satisfied/confident in my decisions.
A special Thanks to Matt Nesci who went above and beyond to ensure everything was finalized within a tight timeframe. I asked Matt numerous questions and he took time in answering every question in great detail. I knew I could trust his judgment Wholeheartedly.
Thank you to the entire team I cant wait to be in my new home once it is complete next year.
Couldn’t recommend new home shop enough! A massive shout out to Daniel for going above and beyond!
Daniel went above and beyond to ensure we transitioned in our new house smoothly - He made sure everything was perfect and we were happy with everything and I couldn’t thank him enough! We are very happy with the exceptional service we received, couldn’t recommend New Home Shop enough, thank you!
Thanks heaps for helping Dad and I, you have no idea what this meant for the family. I knew I could trust you wholeheartedly to handle this process for us throughout challenging circumstances.
Matt you and the whole company delivered incredible value and a great finish and right on time aswell through the middle of Covid.
Looking forward to many more homes built through NHS and really appreciate our friendship.
You are a huge asset to the company Matt and thanks for your hard work Daniel.
P.S Dad was completely blown away with how well it all came up and so glad he took the turnkey option. Literally nothing else to do but move in
Excellent customer services
Thank you excellent work. I am very happy with NHS team they Offering an excellent customer service covering all areas involving in the construction my new home from the beginning to the end I appreciate all support in special from Flor and Just I can say
thank you Kind Regards
Great Customer service and home
I have built with NHS homes And started the second project with them. their customer service is outstanding . From The MD to the receptionist .
the follow ups, courtesy calls and the maintenance work done promptly
Highly recommended. Hence i have signed up for the next project not only that they provide very competitive price too. Nalin
Flor is amazing!
I had the best experience with Flor at NHS. She was there to help me every step of the way. She gave me the best advice and was always happy to chat. I highly recommend as they have such their high standards for customer service. Their housing options were fantastic!
NHS were an absolute breeze to work with!
I thought that building a house as a single during the pandemic was going to be an absolute nightmare, but I was so wrong! Ben and the team really went above and beyond, no question was too hard or too silly, and I always felt fully supported.
From the initial planning stages, making alterations to the plans to suit my lifestyle, all the way through to the final day of handover - NHS made the entire process really enjoyable. Any problems that I thought might arise were dealt with swiftly with minimum fuss, and I am really appreciative of Ben, Valissa, Leah, and the team for everything they did during the construction (and afterwards as well!).
I would happily build with NHS again!
Amazing personal service and a happy home buyer
Between Matt, Valissa, Daniel and the team at New Home Shop, the experience from the first phone call to Matt, to the frantic phone calls that followed finalising everything from picking the perfect piece of land to the plan to fit, have all been amazing.
Matt ensured that he came and went through the plans in detail helping us make adjustments to suit our family. Everyone at New Home Shop through this process has made it as stress free as possible, even helping us make last minute adjustments to ensure our move post settlement would be as comfortable as possible. Daniel the site supervisor was amazing in our last few weeks before settlement also making any changes that we wanted and fixing anything we needed before settlement.
I would recommend New Home Shop anytime and would happily build through them again!
NHS was fantastic during the build and even 2 years later!
My wife and I built with NHS 2 years ago, downsizing into what will be our last home. We were very pleased with the process before construction and the flexibility to customize the floorplan to the way we wanted and what would fit out budget.
Tony was instrumental in making this happen and Doug along with his building department were fantastic in the way they interacted with us. They kept us in the loop the whole way through.
Nick was our supervisor and took the time to explain everything to us during our inspections and checked in with us 3 months after the build was completed.
Since then we had a plumbing issue and we didn't know what to do, so we contacted NHS and they remembered us! the building department took down our concern and sent over a crew to check the issue. It was handled very promptly and the care was evident in trying to help us through the issue.
I highly recommend NHS as your next building option.
G L Taylor
When we needed help NHS came through!
We had a block of land that was due to settle within weeks, unfortunately we couldn't follow through with the purchase due to health ailments popping up.
Up until a few weeks ago we had other builders list our block with their homes on in half heartedly and I saw Matt N quite prominently listed in the north region with packages. I decided to reach out to see if he could help us and from the moment he took the call he has been fantastic with trying to assist us.
He gave us a realistic expectation and in return he listed our block in a package that was aggressively priced to help us have the best chance to sell the block on. 2 weeks after listing the package and to our complete surprise it was SOLD! a big relief!!
Matt was great throughout the process, assisting both us and the purchaser through the process to wrap things up smoothly, so appreciative of his efforts.
We offered Matt something for his help, he was pleased to just help us out... we did however twist his arm and organize him a bottle of scotch to say thank you.
Highly recommend Matt and NHS as a company.
Please accept our warm and wholehearted congratulations on a fantastic build!
Hi Team NHS
Firstly to Matt Nesci - thank you for your warm welcome all the way back last November and for your initial guidance. A big thank you!
To the entire team including; Leah, Pauline, Valissa and co thanks for your professionalism and personal engagement in our project.
The home looks and is magnificent.
Please accept our warm and wholehearted congratulations!
Leanne and Mark :-)
Professional & Affordable Builder! Go with NHS if you do not like surprises for your pocket!
This is my first time experience with NHS in home construction. I am in early stages of construction phase and look forward to completion by December 2020. Even during covid times, my project has been well planned and managed. I have been well informed about my progress timeline. I would highly recommend to contact SUPRET at NHS to assist you in planning your dream home. She has been very understanding and helpful in design, permit and construction stages. My house is a custom design and NHS has been very cooperative and supportive with expert advice during the whole design phase. I have found NHS extremely attentive to details and value for money. The whole construction process has been very easy and clear. I would definitely recommend NHS to my family and friends for their construction property.
NHS are the best of the best in the building industry
We are first home buyers and new in the market. After shopping around for a home building company, we count ourselves lucky to have found NEW HOMES SHOP. Their customer service and building cost CANNOT BE BEATEN by any building company, they are the best of the best in the building industry.
S I V
We are currently Pre-construction with our new home.
We have been dealing with Kerri from our first phone call and she has made the whole process so far so smooth and enjoyable for us.
She has explained everything clearly and responds very promptly any time we reach out to her with any questions we have.
We are first home buyers and previously had no idea about anything to do with building or buying a home.
Everything has been done via phone calls, email and Zoom because of current Vic covid restrictions but there has been no miscommunication or misunderstandings.
We can't wait to continue our first-home journey with Kerri helping us along the way.
It has been three weeks now in this new property built by New Home Shop. Everything comfortable according to our expectations. Team has given great support during stress time. I enquired for this property, Ujjval Shukal called me within 15 minutes. The journey of my first home started. Ujjval explained plans, property and New Home Shop. I checked and compared, everything was reasonable. Ujjval helped me for inclusion selections and reasonable deals.
Valissa Stewart : I say Admin through my communication, has given me all the answers within 15 minutes. Great communications.
Leah Pepe : She always inform us about Update and changes regarding construction. Quick reply all the time.
Nick Kotevski : He is going through detail.
Happy First Home Buyer
What an amazing first home buyer experience delivered from the New Home Shop team! A special thank you to Valissa (administator) and Nick (onsite supervisor) for their friendly and helpful assistance throughout the process.
I'm extremily happy with the end result of the build.
I will definitely build with New Home Shop again and reccommend them to anymore looking to build.
Happy First Home Built
Building a first home is no doubt stressful and the search for the appropriate and not ridiculously expensive builder was just about taking a toll on me when I was referred to NHS by a family friend. Their entire team was extremely helpful, informative and immediately took the pressure and stress off me. From their consultants to their site manager and office staff each one of them worked towards improving my experience with them! As a result, I never had a single issue all through out my building process and completion of the home with them. Daniel, my site manager made great efforts to understand what I really wanted my first home to look like and never made anything look like too big a problem. This really helped keep my stress on the lower side. Minor changes and variations are generally created a big deal out of by builders I’m told but not once did I experience anything of the sort with NHS. The construction of my home was completed within 6 months in spite of COVID-19 delays and I’m now happily enjoying my home. I definitely plan to be back to build a better and bigger home with NHS ❤️. Thank you NHS and Daniel!
Professional Quality Build
Looking at home builders to build our first home was very stressful and overwhelming but upon finding New Home Shop, we could finally breathe easy knowing so much was included - driveway, landscaping to front and back, letterbox, clothesline and finally a floorplan with an included alfresco! Fixed site costs was also a major reason why we went with NHS. The choices available at colour selection blew us away - so many quality products and finishes to choose from that would not normally be available under standard with other builders.
Communication between administration was great - loved the fortnightly updates that let us know what was happening at the site each week.
Only thing letting them down is the painters/paintwork - an oversight on our wall colour led to delays and having to repaint the entire house once the fittings were already installed which led to messy workarounds and spills.
Overall, very happy with the quality of the build + finishes to our new home.
Will definitely keep NHS in mind for future.
Very Please with NHS - Very happy Current Customer (2020)
We are building with NHS, Currently at the stage of council permits, we took the custom build option. They gave us a good deal, negotiated fairly and are sticking with there promise. So far they are doing great. Really pleases with them. Can't wait to build now. Coming from a customer who is at the half way mark, we are really happy. Hassle free and transparent up untill now.
They have a good team at NHS.
Only advise I could give, with building, do your home work, know your prices and go in educated. In any case, NHS will look after you, they are safe, just don't be afraid to ask for more, it's your money after all.
Good luck and thank you NHS.
Look no further - NHS is the builder you have been looking for.
My husband works with a major supplier to many builders. He knows them all. He insisted we go with New Home Shop based on quality of service and finish of the completed home. We recently moved into our new home and I completely agree with him. I would recommend New Home Shop to anyone and look forward to a time when we can build again. There will be no question about who we build with. Thanks to the whole team at NHS.
Great Service, Great Home!
I had NHS build my first home and I love it! I was after a custom build and got exactly what I wanted! Their service was excellent! Very responsive and professional, keep you well informed throughout the build.
I would definitely recommend them to anyone wanting great service from a builder.
Building a House with New Home Shop
New Home Shop made the building of our house in Rockbank incredibly seamless. Their level of personalized assistance throughout the project was second to none. Every stage of the project was managed in a professional manner and on time. I have no hesitation in recommending New Home Shop to build your home.
Perfect home built!
Our first time building and everything was prefect. The sales team were amazing and supportive. The builders have done a quality job. Everything went smooth with no complications and turned out exactly as expected. The regularly updates and pictures by the construction admin team was a added bonus. Special thanks to our site supervisor who took the extra effort to ensure we were happy with even the littlest things and made the Process so smooth and stress free for us.
My New Home Shop experience
New Home Shop gave me the ability to break into the housing market when I never thought it was possible.
From the initial consultation all the way through the construction and up until the completion of the property, the NHS team provided outstanding service.
Highly recommend NHS to all potential home owners/investors.
Through their guidance I was able to achieve my desired outcome.
A perfect Home
We engaged NHS to build an Investment property in Melton West. We are absolutely thrilled with the final result. The home was built within reasonable time frame. the home is fitted with quality appliances. Everything went very smoothly right from the sales and planning stage to construction process. We were initially greeted by Karan Raichura (Sales Consultant) and then introduced to Leah (Color consultant), Valissa Stewart (Adminin Guru) and Dave (building supervisor). You guys are a fantastic bunch of people! If we are building another house, I know my builder (its NHS again!). Thank you all.
Great job by New Home Shop
We built our first home with NHS and we couldn't have been more happier. NHS team is very friendly, helpful and knowledgeable. Special mention on Karan who was super helpful right from designing the custom floor plan to meet our needs, all the way till hand over. Valissa was fantastic with communication, always responding so timely and it has been a pleasure working with her. Site supervisors Joe, David and Nick were good with their work and clarified any questions we had. Doug stepped in and helped us whenever it was needed. Any issues we had were rectified almost immediately with the same friendly approach. It's been a great experience and we will definitely recommend NHS to friends and family.
No regrets at all
No regrets at all!
We chose NHS to build our first home and no regrets at all! Excellent customer service from the beginning until the end, great communication, quick response, fornightly updates, great team, friendly staff, and highly recommended!
Special thanks to Flor who has helped us a lot throughout the journey and very caring as well :) We are very happy and would build again with NHS..
Great Customer Service
When we first decided to build a house, we got in touch with Ujjval Shukal from New Home Shop. We were not sure of anything but he guided us really well and made us aware of everything involved. Gave insight and proper quote. Highly recommend Ujjwal Shukal and New Home Shop.
Great job by New Home Shop
Having a 8.5 frontage land made it difficult for me to find a reliable builder who would perform a quality job.
After careful research I encountered in New Home Shop and the house has been completed now. I am happy with the final result. I would like to thank Nick Kotevski for his job and help during the building process, really amazed by his professionalism. A big thank you goes to Adam De Pasquale for the support!
Quality build, timely handover and excellent team, what more can one ask for a first home build!
We looked up for Melbourne west home builders and choose NHS based on reviews. There was no referral behind our choice, hence were skeptical in the beginning. We worked closely with Flor & Karan who eased our angst with floor plan, appliances, standard inclusions, and upgrades. Working with Valissa was a pleasure, she posted us with the latest status, what next & how next. NHS is a great team to work with from sales team, color selection, construction supervisor (Nick), admin (Valissa), finance.
Special thanks to Flor Aguilar & Karan, she stood by us from choosing plans to completion and the new house celebration.
They built our dream house!!
Our building supervisor was David Wawrowski and couldn't ask for a better building supervisor! He ensured all the things were well taken care of. He even put a down light in WIP in good faith for us as we forgot (it's our first house so don't judge :P). Catering to our custom requirements NHS Home build gave us the peace of mind a first home buyer needs. Valissa ensured we were informed during all the stages of construction and when other trades were booked in. After our handover NHS team ensured we had a smooth transition and any issues occurring were handled quickly!
A happy customer here!
Got the possession of the our new home earlier this afternoon and couldn’t wait to write about our journey with NHS.
It is our first ever home in Australia. Since we are relatively new here (so to speak), at first we were really skeptical about building. So many choices of builders and having zero knowledge of building probably didn’t help either. A few bad experiences with some of the volume builders initially made us rethink whether building was the right way to go.
A friend of ours recommended NHS home build. We booked an intital consultation and within half and hour with the sales reps, we were sold. These folks at NHS are really professional and know how to take care of their customers. I mean everybody, Ben and Karan in sales, Valissa and Sarina in the admin, Moreen in the color selection, big boss Doug and Nick as our site supervisor. Nick has been great, we found him easy to talk to and he always explained things clearly during each site visit. Building a new home is a challange for sure, during the build there were few things we weren’t happy about. Nick was always on top of things and made sure we weren’t left unhappy. In one instance, Doug (director) took it upon himself, sat down with us face to face, listened to us patiently and resolved our issue. How often does that happen!
There were no hidden costs and no nasty surprises. The sales reps were really knowledgable and told us the build cost upfront. More so they quoted us a fixed price for a 25sq house and gave us complete freedom to design the internals as we see fit. We literally didn’t pay a single cent over the initial quote, which is really remarkable. They have pretty excellent colour/material choices in their standard range alone. You probably wouldn’t have to upgrade much unless you want to go super fancy. Building work is of top quality.
We are really excited and happy to be living in a home that we can call our own. Thank you NHS for making it possible!
Amazing building experience with New Home Shop
As this was our final payment, I just wanted to take this opportunity to thank you for your efficiency in sending through our receipts etc.
Everybody at NHS have made our build completely stress free and both Jackie and I cannot thank everyone enough for the great job from start to finish.
Thank you NHS
We are very happy with the design we chose the living areas and bedrooms are very spacious.
NHS staff were very helpful and responded quickly with any concerns we had.
NHS FIRST HOME
I went with NHS for my first home build. Great communication always responding with in a few hours or at latest next day, and during the build there was fortnightly updates which was great to keep you in the loop. I dealt with Doug most of my build and he made my experience very pleasant, my house wasn't just another project he actually cares about his clients as a individual unlike other companies, and he defiantly went above and beyond to help with any concerns i had. Pricing was great and in my range, their builders range was fantastic which means i didn't need to spend extra money to get nicer materials. Any issues i had where rectified almost immediately.
Its been over a year in my new home and still loving it, and the staff members are still as friendly as they where during the build.
Great customer service!!
I have now been in my home for a year and can not say a bad word about this company, I would happily recommend to family and friends.
Karan in sales was very helpful and helped me pick the best house and land to suit my needs and most importantly budget, no hidden costs either. He wasn't like most sales people that disappear once you sign the contract.
Valissa in the office never disappointed I would aways receive an email back within a day and on some occasions a call within an hour of her getting into the office. Loved the fortnightly updates also.
With any new house they do come with problems and I did have a couple of very minor ones but I never had to chase someone to come out, Nick my Site Manager was amazing.
Would happily build again with this builder. Thank you to the team at NHS
Great communication throughout the process
Very good customer service
Loved the fortnightly updates to keep me updated on my build process
Very happy and would build again with NHS
Good Building companyNHS
Very happy with all aspects of the build. Project manager was easy to get along with as I did the electrical work. Adequate time was given to me to complete all stages of this as I work and live in another town. Very impressive and highly recommend.
2nd home with NHS and VERY HAPPY!
We have recently moved into our new home. This is the 2nd home we have built through New Home Shop and we couldn't be happier with the quality of workmanship and great customer service. We received weekly progress updates and everything went as planned! We would highly recommend anyone who is looking to build to visit the team at NHS. Thank you for looking after us once again!
Happy Clients :)
We got our house handed over to us last week and I would like to mention we have had a lovely experience building with NHS. The whole building process was smooth and professionally handled. The Site Supervisor (David) and the office-based Building Support team (Sarina, Pauline) , administration (Valissa )and customer service liaison (Moreen) were wonderful and very pleasant to deal with. .The Site Supervisor provided excellent professional services throughout the building process , he was always happy to answer any questions/requests and we are very happy with the final outcome. The quality of the house is commendable and We will definitely be happy to have him again as our building supervisor if we have another opportunity to build with NHS in the future. I would recommend NHS without hesitation to anyone looking to build their Dream Home. Thank you so much NHS.
Very good work I am very happy
I am very happy with New Home Shop it is been great service by New Home Shop I would recommended to all my friends and family job well done perfect
We decided to go with New Home Shop because of their previous projects and their friendly staff. Once the title was approved, our house was built in a few months and we were ready to move in straight away! They understood our vision of the house and helped us build our first home stress free!
John and Kelly
My First Home Build
We recently moved into our brand new house with New Home Shop last November.
From the start of the process, Flor Aguilar was very professional and helped us through the whole design process. We made many changes but Flor was there to guide us every step of the way.
Much Thanks to Sarina with all the legal stuff and paperwork, Valissa with all the construction updates. Queries were answered quickly. Thank you Leah for your help with colour selections.
I highly recommend the team at New Home Shop, a long and anxious 12 months journey with a very rewarding end result. Thank you NHS
Our first new home build experience
We recently moved into our home in December 2018, initially we where going to build with Metricon. We instead found a land and house package with NHS Builders and didn't regret our decision to build with them. Everything was dealt with promptly with our small issues we faced. We enjoyed our building experience, the home quality was excellent and customer service from Flor was fantastic! We felt looked after and even had the chance to speak with the owner face to face to rectify our small issues we had. Over all experience was excellent and we would build with NHS builders again in the future.
Even though there were minor problems with the house plumbing at first, they were very helpful from the start to finish. Always had clarity and willingness to help. Thanks NHS!
Have been in my new home for 3 months now and I love it. Every day we would drive past and have a look at the progress. The building team were very friendly and caring in their work, Answering any questions we had. Everything is as we wanted and even the garden is great. Really happy with the finished product. A big THANKS to all the team at NHS. Especially Valissa and Sarina who put up with all my emails and answering them promptly.
Great experience!! Very happy with our new home
A big thanks to all the team at NHS. The staff, supervisor and tradies were all friendly and helpful and we are very happy with the finished result, which was completed in a very timely manner. We took some time to perfect the design but nothing was too much trouble and everyone was patient . We are very happy with the end result.
Thank you for making our first home build a fantastic experience.
Everything was perfect from signing our contract up to settlement date. Quick replies of emails and easy to contact via phone as well. No delays. Got everything in our house perfect, did not found any errors at first inspection. Thanks NHS for helping us to build our first home.
Smiling ear to ear! Fantastic!
From day one to moving in NHS has been brilliant! Their customer service is second to none..replied to all my emails...answered all my questions and went out of their way to make me happy...and boy did they make me happy! Amazing house with every care taken to ensure all was completed with the highest level of quality workmanship.
Thank you to all the staff at NHS but especially Sarina, Anton and Valissa who put up with me more than anyone. Can't thank you enough.
Really a one stop shop !
What a fantastic experience delivered from the New Home Shop team, from start to finish! From my first appointment with my sales consultant, Anton, to signing contracts with Sarina, you really helped me in building my first home possible and i thank you so much for that!
I'm beyond happy with the end result of the build! I was kept informed on the progress of the build and they were always on time with no delays. I would like to also thank Valissa and my supervisor Joe!
I would definitely be recommending New Home Shop to anymore looking to build!
The process of building a home with NHS was an amazing experience.
The people at NHS were very professional and helpful.
The whole journey was seamless, everything went as planned, there were no unexpected roadblocks or delays.
The management went above and beyond of what was expected to help us build our dream home.
A special mention to Karan for helping us at every step of the way
We recently purchased a land and built a house with New Home Shop and I must say their service is commendable.
Right from Dorin who’s a very professional, cheerful person and skilled at scheduling appointments, to Flor Aguilar who I cannot thank enough for going those extra miles in understanding my frequently changing requirements and making very wise suggestions in plans.
Huge Thanks to Valissa who is again a very very warm and friendly person and coordinator between the site supervisor Nick, Doug and us for sending us email updates very promptly and scheduling appointments/walkthroughs on special requests from us.
THANK YOU Nick and Doug for understanding our needs and accommodating all the last minute changes to our plans and for the timely handover of the house despite all the changes.
We would HIGHLY RECOMMEND New Home Shop as the one stop shop to anyone looking to buy land or build to look no further and approach this team of highly qualified professionals who are excellent at understanding and building the dream house.
Wishing you all a Very Merry Christmas and a Happy New Year!
Mani & Lucky
Certain areas can be improved
t’s been a long hard journey but glad to say the end result has been heartwarming. Thank you Doug, Nick, Leah, Sarina and Valissa for putting up with a demanding customer like myself. Really appreciate the extra mile you’ve gone for me and thanks again for helping to conclude this on a high.
Building with NHS was an easy process, Karan was very professional and helpful with my requests and changes over the planning period. I highly recommend building with NHS as the workmanship and support during this stressful process was a delight.
We couldn’t be happier with the entire process. From Ben our sales consultant to Sarina & Valissa they made the process so easy. I would highly recommend speaking with NHS to build your home as they make sure the entire process is smooth and problem free. We built the Chicago 25 and love it!! Thanks guys!
Delivered what they promised
NHS were easy to deal with from start to finish. I was given lots of helpful advice when it came to changes I wanted to make to house plans during the initial phase. Murray was extremely dedicated to making sure I got my dream home. (Thank you Murray!)
The selection of builders choice materials (carpets, tiles , taps etc) were fantastic. Leah's knowledge of design made choosing colours a breeze. (Thank you Leah!)
During the building process I was always kept in the loop with fortnightly updates and any questions I had were promptly answered by friendly staff. (Thanks Valissa, your efficiency in answering my queries was greatly appreciated).
All in all they have delivered what they've promised and I couldn't be happier. Great workmanship and honest people to deal with.
Really very happy with results of my new home. Great quality home. Thank you to Sarina, Valissa, Nick you guys make our life easy and happy. If you are putting your money, love and effort into building your forever home or even your long term home then New Home Shop is 100% for you.
Great customer service
Good communication, great customer service. Joe was a great supervisor, and had great eye for detail. He was very accomodating to my personal requirements and rectfied matters promptly and to a high standard.
Highly recommend the New Home Shop to anyone looking to build a custom home with special requirements with a great value
Wonderful to Deal With!
Thank you so much.
My sincere thanks to Nick the Supervisor and Valissa. She's such a wonderful staff member to deal with and I appreciate her prompt follow up and clear response.
Nick has done his best in making it perfect for living.
And to you Sarina from start to finish assisting with all questions.
Thanks for everything.
More than happy!
My wife & I built our first investment property with New Home Shop and we found the team to be great to deal with throughout the whole process from design to construction.
Not only did they have good designs with Turnkey packages available, but they were also very flexible and accommodating to allow us to customise items where we wished to do so. The advice provided to us by Doug, Karan and Leah throughout the design / colour selection phase of our build was invaluable and greatly appreciated.
Also, a big thanks to Valissa and Joe from the building department for their regular and friendly construction updates throughout our build.
We hope to be able to use New Home Shop again when the time is right to build our next investment property.
I feel very lucky!
I feel lucky to have New Home Shop build our home. No delays, no change of plans, no faulty materials and great workmanship. Everything was so easy. Murray handles every request and query we had with great urgency and understanding. The whole office went above and beyond to help us. Overall our experience with New Home Shop was fabulous. Will definitely recommend them to everyone who wants to build a house. We are very happy with our brand new home.
Customer service big thumps up
Great customer service.kept us up to date with the building stages of our house. Started and completed on time with great workmanship. Would highly recommend to anyone who is looking forward to build with New Home Shop.
Perfect experience with New Home Shop
We highly recommend New Home Shop to everyone and anyone looking to build a new home. We built our first home, a custom home, and had such a wonderful experience from start to finish. Their customer service and workmanship was excellent through the entire process.
We were able to amend our floorplan, upgrade and choose amongst a wide range of products.
All the staff from sales, colours, contracts, accounts and building department were extremely helpful, patient and knowledgeable. We were kept informed of every stage throughout the build. The finish product looks exactly how we pictured. If we were ever to build again, it would definitely be with New Home Shop.
A huge thank you to everybody who helped us.
First home with New Home Shop...Very happy...Good communication throughout the process and was always kept informed about what is happening. It was a very smooth build and will not hesitate to build with them again. Big thumbs up to Valissa and Sarina who were very accomodating.
New Home Shop is Top Notch
It was a great pleasure to build with New Home Shop. Communication was top notch and I was always informed of the progress of the build. I highly recommend New Home Shop to anyone thinking of building a new house.
New Home Shop
I had a very positive experience with the New Home Shop. I was able to purchase my first home in what was a very smooth and easy process. The team were so accommodating and ensured that my personal needs were always put first.
December 13th 2018 Update: New Home Shop - Experience
As a younger person trying to enter the housing market, I could not recommend the New Home Shop enough.
I had been looking to purchase my first home for a long period of time and I am very grateful to the New Home Shop for making my first experience a memorable one.
From the time of my first appointment, all the way to construction finishing, they were first class and always put my needs first.
Thanks again for all your help and guidance.
Such a smooth build :)
So happy we chose to build with New Home Shop. Our consultant Ben was so helpful! Made the process extremely easy for us as we had never done this before. He spent so much time making sure we were comfortable from start to finish and even came to the house a week after we had moved in to see if there were any issues.. we had none! Would highly recommend!! Thank you so much Ben and New Home Shop!
We are first home buyers, and when we made the decision to go with NHS we were nervous but the staff were so helpful that all the nerves went away. They did exactly what we asked and so very helpful in giving us options as well. Thanks guys we are so happy & excited to finally be in our new home.
We are first home buyer and like all first home buyers was anxious and scared about building the first home but we are very grateful for choosing NHS who guided us with every step. They are "more work, less talk" "nothing more to ask" team. True to their word, excellent customer service, prompt; the builders are hands on and easy to talk to,knows how to listen while making their points clear. Thank you very much to the NHS team-Valissa for being prompt in answering my queries; Sarina for going out of your way,passing by after office hours to prepare and coordinate everything; Pauline for timely invoices; and big big thanks to our site supervisor, Nick--we love what you created and even our friends admire this house. Thank you for attending to every detail, bits and pieces and for continuing your good service up to this date. NHS is highly recommended.
Happy customers , Great Service
A huge thank you to team New Home shop . The entire team is very helpful and supportive who made everything so easy for us as a first home buyer. Murray Wallace is an absolute pleasure to deal with . It has been an exciting and stress free journey building our first home.
Highly Reccomended to everyone .
Great Builder. Hands on experience.
We supply and install roofing & guttering on NHS homes, along with several large builders. The quality cannot be compared. NHS's attention to detail is MUCH better than other big builders, along with great build scheduling/organization and very tidy sites. They are also a very kind, family oriented business with a great growing team. I cannot recommend them enough.
Very professional and understanding of our needs!
As the name suggests New Home Shop is a one-stop-shop in buying land, getting finance, and bulding your dream home.
My mother bought a turn-key home from NHS about 2 years ago, that means everything was included in the price, the floor coverings, the concrete around the house, the window coverings.
So when they tell you Everything is included, you can believe them.
When my elderly mother wanted to downsize after retiring, Murray and Tony and their staff helped us to find the perfect block of land, and then to build her perfect home where to retire.
I can’s say it was easy, as my poor mum kept changing her mind about which block, then which design. In the end they helped us with a custom design with everything placed as she wanted it.
As this things happen, things did not go smoothly when it came to always getting the best out of tradesmen, so poor Murray had to run the gauntlet between us and the builder. But I can say he was very effective in getting it right ASAP.
Recently after 2 years we noticed a couple of things were not finished off. We reached out to Murray, and he jumped onto it straight away to get it done! He was not obliged to do it as the builder only gives you 3 months local warranty, then you have to go through builders insurance for major faults.
So this rating of 4 reflects the total experience, but for the problems with the builders, would have got 5 easily. This is not strictly the fault of New Home Shop but I have to give a balanced and honest opinion.
Excellent Customer Service
I bought the home and land package with "New Home Shop" . Over all , My experience with "New Home Shop" was really good. Murray Wallace was really helpful and was there for me all the time.I am extremely happy with the service that I received and will recommend any one one who would consult me. I feel happy to give a rating of 10 on a scale of 10 for excellent Customer service that Murray provided.
Thanks to Murray @ "New Home Shop"
Great customer service
My dealings so far with Sarina have been fantastic. very on the ball and nothing has been to much to ask,
always gets back to me very quickly and very helpful!!!
My experience with New Home Shop has been wonderful.The advice,information and knowledge l have gained from my association with this truly amazing company has been invaluable.So appreciate Tony and Leah's input,l couldn't have been happier with such professionalism and teamwork.