What Our

Customers Say

Some of the feedback from our happy customers saying about their great experience with with us.

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Nothing is more important to us than receiving positive feedback from satisfied customers.

At this stage we think we have a pretty admirable track record based on what our customers have to say.

We aim to exceed expectations for quality and service - on each and every build.

newhomeshop

What a fantastic experience delivered from the New Home Shop team, from start to finish! From my first appointment with my sales consultant, Anton, to signing contracts with Sarina, you really helped me in building my first home possible and i thank you so much for that!

I'm beyond happy with the end result of the build! I was kept informed on the progress of the build and they were always on time with no delays. I would like to also Thank Valissa and my supervisor Joe!

I would definitely be recommending New Home Shop to anymore looking to build!

newhomeshop
  • Sue

    Sue

    We looked up for Melbourne west home builders and choose NHS based on reviews. There was no referral behind our choice, hence were skeptical in the beginning. We worked closely with Flor & Karan who eased our angst with floor plan, appliances, standard inclusions, and upgrades. Working with Valissa was a pleasure, she posted us with the latest status, what next & how next. NHS is a great team to work with from sales team, color selection, construction supervisor (Nick), admin (Valissa), finance.

    Special thanks to Flor Aguilar & Karan, she stood by us from choosing plans to completion and the new house celebration.

  • Joanne Amy Thompson

    Joanne Amy Thompson

    Building with the New Home Shop was the best thing l could have done. They are a very experienced team of professionals who really do care about you and your new home...

  • James Zhang

    James Zhang

    I feel very lucky to have NHS as our builder! No delays, no change of plans, No faulty materials and great workmanship. Everything was so easy! Murray handled every request and query we had with great urgency and understanding. The whole office went above and beyond to help us. So overall our building experience with New Home Shop was fabulous.

    Will definitely recommend them to everyone who wants to build a house. We are very happy with our brand new home! Everything was so easy! Murray handled every request and query we had with great urgency and understanding. The whole office went above and beyond to help us. So overall our building experience with home!

  • Sathish

    Sathish

    As a new migrant to Australia building my first home here in Melbourne without much knowledge about the construction process here in Victoria, many of my friends warned me about builder selection and suggested...

  • Radhika

    Radhika

    Sachin has been exceptional, honest and very helpful with all of my questions- a warm personality to go with the service. Looking forward to working with him until the product is finished and on any future projects.

  • Jason Lau

    Jason Lau

    It was a great pleasure to build with New Home Shop. Communication was top notch, I was always informed of the progress of the build. Highly recommend to anyone thinking of building a new house.

  • Ned

    Ned

    A big thank you, Anton for all your hard work in getting me to the signing of my contract. I hold you in the highest regard in the way you have helped me through the process from the beginning to today...

  • Abu Shahel Monsur

    Abu Shahel Monsur

    I found New Home Shop’s team very good, especially Murray Wallace. He is very helpful and co-operative and always listened to me carefully in order to solve my problems. Great job Murray!

  • Jason & Sheree

    Jason & Sheree

    Murray Wallace was outstanding in respect to him dealing with all our enquiries in a timely manner. Nothing was too much trouble and if our enquiry involved other areas, he always got back to us with an update. With the building, we did run into a couple of small issues that were very easily worked out over a phone call and to our satisfaction. Once we moved into our new home, a friend of mine who is an independent builder walked through the home and was very impressed with the fit out and also the paint work. My sister was also so impressed with our home that she is selling hers and building a new home through NHS.

  • Doreen

    Doreen

    Thank you Murray Wallace from New Home Shop, I found you to be most helpful and understanding of my situation. I told you how much money I had to spend and where I wanted to live and with this information you were able to help me find land and a builder that I would be happy with to build my dream home. Murray met with me on several occasions to understand what I wanted and my budget. He worked with me and was able to help me achieve my Dream Home. Murray introduced me to the builder, Doug who was also very helpful and wonderful to deal with. I would not have any hesitation in recommending either of them for someones future home. Thank you Murray and Doug for everything.

  • Marina

    Marina

    I am in the process of starting to build my house with New Home Shop and have found their service to date impeccable. They have been very courteous, professional and patient with all the changes I wanted that were not a part of their standard deluxe specifications. I look forward to continuing this relationship once my build commences shortly.

  • Michelle Sant

    Michelle Sant

    NHS were easy to deal with from start to finish. I was given lots of helpful advice when it came to changes I wanted to make to house plans during the initial phase. Murray was extremely dedicated to making sure I got my dream home.(Thanks Murray)The selection of builders choice materials (carpets, tiles, taps etc) were fantastic. Leah's knowledge of design made choosing colours a breeze.(Thanks Leah) During the building process I was always kept in the loop with fortnightly updates and any questions I had were answered promptly by friendly staff.(Thanks Valissa, your efficiency in answering my queries was greatly appreciated) All in all they have delivered what they've promised and I couldn't be happier. Great workmanship and honest people to deal with.

  • Michelle Abela

    Michelle Abela

    What a fantastic experience delivered from the New Home Shop team, from start to finish! From my first appointment with my sales consultant, Anton, to signing contracts with Sarina, you really helped me in building my first home possible and i thank you so much for that! I'm beyond happy with the end result of the build! I was kept informed on the progress of the build and they were always on time with no delays. I would like to also Thank Valissa and my supervisor Joe! I would definitely be recommending New Home Shop to anymore looking to build!

  • Tarandeep

    Tarandeep

    Really very happy with results of my new home. Great quality home. Thank you to Sachin, Sarina, Valissa, Nick you guys make our life easy and happy.

    If you are putting your money, love and effort into building your forever home or even your long term home then New Home Shop/Build is 100% builder for you.

  • Mani & Lucky

    Mani & Lucky

    We recently purchased a land and built a house with New Home Shop/Build and I must say their service is commendable. Right from Dorine who’s a very professional, cheerful person and skilled at scheduling appointments, to Flor Aguilar who I cannot thank enough for going those extra miles in understanding my frequently changing requirements and making very wise suggestions in plans. Huge Thanks to Valissa who is again a very very warm and friendly person and coordinator between the site supervisor Nick, Doug and us for sending us email updates very promptly and scheduling appointments/walkthroughs on special requests from us.

  • Rupinder

    Rupinder

    Everything was perfect from signing our contract up to settlement date. Quick replies of emails and easy to contact via phone as well. No delays. Got everything in our house perfect, did not found any errors at first inspection. Thanks NHS for helping us to build our first home.

  • Michelle

    Michelle

    What a fantastic experience delivered from the New Home Shop team, from start to finish! From my first appointment with my sales consultant, Anton, to signing contracts with Sarina, you really helped me in building my first home possible and i thank you so much for that! I'm beyond happy with the end result of the build! I was kept informed on the progress of the build and they were always on time with no delays. I would like to also Thank Valissa and my supervisor Joe!